Refund and Returns Policy

Last Updated: 11.02.2025

Thank you for shopping with Malisse. We are committed to ensuring that you love your jewelry. However, if you are not completely satisfied with your purchase, we’re here to help with our refund and returns process.

1. Returns

Eligibility:

• You may return most new, unworn, and unaltered items within 14 days of the delivery date.
• To be eligible for a return, your item must be in the same condition that you received it, including the original packaging, tags, and any accompanying documentation.
• Returns are only accepted for items that have not been customized, personalized, or altered in any way. Custom or personalized jewelry orders are non-returnable unless they arrive damaged or defective.

Non-Returnable Items:

• Custom or personalized items
• Items that show signs of wear, damage, or alterations by the customer

2. How to Initiate a Return

1. Contact Us:
   Please email our Customer Service team at [[email protected]] within 14 days of receiving your order to request a return. Include your order number and a brief explanation for the return.
2. Return Authorization:
   Once your request is reviewed, we will provide you with a return instructions.
3. Shipping Your Return:
   • Securely package the item(s) along with the original invoice or proof of purchase.

3. Refunds

• Inspection:
  Once your return is received, we will inspect the item(s) to ensure they meet our return criteria.
• Approval:
  If the return is approved, we will process your refund and notify you by email. Refunds will be issued to the original method of payment.
• Processing Time:
  Please allow up to 10 business days for the refund to be processed. Note that your bank or credit card company may take additional time to post the refund.
• Shipping Costs:
  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

4. Exchanges

• We only offer exchanges for items that are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [[email protected]] immediately upon receipt, providing photos and a description of the defect.
• Once approved, we will issue an exchange for the item at no additional cost.

5. Damaged or Defective Items

• Inspection Upon Delivery:
  Please inspect your order immediately upon receipt. If you find that your item is defective or has been damaged during shipping, contact us within 48 hours of delivery at [[email protected]].
• Resolution:
  We will work with you to resolve the issue, which may include a replacement, repair, or refund as appropriate.

6. Order Cancellations

• Orders can only be canceled within 24 hours of purchase. After this period, once your order has been processed for shipping, cancellations will not be accepted.
• To request a cancellation, please contact us immediately at [[email protected]].

7. Policy Modifications

• Right to Update:
  Malisse reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be posted on our website with an updated effective date.
• Review Periodically:
  We encourage you to review our policy periodically to stay informed about our practices.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us using the information below:

• Email: [[email protected]]