Thank you for shopping with Malisse. We are committed to ensuring that you love your jewelry. However, if you are not completely satisfied with your purchase, we're here to help with our refund and returns process.

1. Returns

Eligibility

  • You may return most new, unworn, and unaltered items within 14 days of the delivery date.
  • To be eligible for a return, your item must be in the same condition as received, including original packaging, tags, and documentation.
  • Returns are only accepted for items that have not been customized, personalized, or altered. Custom or personalized jewelry orders are non-returnable unless they arrive damaged or defective.

Non-Returnable Items

  • Custom or personalized items
  • Items that show signs of wear, damage, or alterations by the customer

2. How to Initiate a Return

  1. Contact Us: Email Customer Service at [email protected] within 14 days of receiving your order to request a return. Include your order number and a brief explanation.
  2. Return Authorization: Once reviewed, return instructions will be provided.
  3. Shipping Your Return: Securely package the item(s) with the original invoice or proof of purchase.

3. Refunds

  • Inspection: Upon receipt, items are inspected to ensure they meet return criteria.
  • Approval: Approved refunds are issued to the original payment method via email notification.
  • Processing Time: Allow up to 10 business days for processing. Banks may require additional time.
  • Shipping Costs: Shipping costs are non-refundable. Return shipping costs are deducted from refunds unless the return results from company error or defects.

4. Exchanges

  • Exchanges are offered only for defective or damaged items. Contact us immediately upon receipt with photos and descriptions.
  • Approved exchanges are issued at no additional cost.

5. Damaged or Defective Items

  • Inspection Upon Delivery: Inspect orders immediately upon receipt. Contact us within 48 hours if defects or shipping damage are found.
  • Resolution: Issues are resolved through replacement, repair, or refund as appropriate.

6. Order Cancellations

  • Orders can only be canceled within 24 hours of purchase. After processing for shipping begins, cancellations are not accepted.
  • Contact us immediately to request cancellation.

7. Policy Modifications

  • Right to Update: Malisse reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
  • Review Periodically: Customers are encouraged to review the policy regularly.

8. Contact Us

For questions or concerns, contact us at [email protected].